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A service porter performs various essential duties to assist other Plaza members in the efficient, smooth, and profitable operation of their Department. This person handles customers in an efficient and polite manner to assist in establishing customer satisfaction.
DUTIES AND RESPONSIBILITIES:
a. Conduct all business with sincerity, honesty and genuine concern for customers.
b. Keep service drive clear of vehicles and clean at all times.
c. Promptly meet and greet guests in a friendly, courteous, and outgoing manner, near or next to their vehicle whenever possible. Assist customer to their advisor.
d. Install protective floor mats and seat covers in every vehicle.
e. If customer is waiting, take vehicle to assigned technician and turn off the radio. If parking, lock the doors and note the spot number on the key tag. Deliver keys and paperwork to assigned technician.
f. The Porter’s work station is the service drive. Assist advisors with answering phone calls and all other general duties assigned.
g. Clean and maintain interior and exterior of the service department.
h. Upon guest arrival get tag number and retrieve vehicle. Correct any issues before pulling up vehicle. Before pulling up,check the inside of the vehicle. It must be clean with no grease marks, everything put together; radio off, and no lights on the dash etc. If hot turn on a/c, if cold turn on heat. Remove all protective coverings and thank customer for coming to Lujacks.
i. Any other duties as and when required by service advisors, technicians, or management.
j. Follows all company safety policies and procedures and immediately report any and all accidents to a manager or supervisor.
k. Follows and adheres to all policies outlined in Lujack’s Member Handbook.
a. Ability to read and comprehend instructions and information.
b. Valid driver’s license and a driving record which meets company standards.
c. Maintain highest levels of grooming, hygiene, and professional, uniform appearance.
d. Perform duties and responsibilities in a safe manner. Use good judgment.